FAQ

👙 What makes your underwear special?

Our underwear is made with buttery-soft, breathable fabric that feels like a second skin. It's seamless, stretch-friendly, and designed for real women who want everyday comfort and style.

📏 How do I find my correct size?

We provide a detailed size chart on each product page to help you choose your perfect fit. Still unsure? Contact us directly — we’ll guide you!

🚚 When will I receive my order?

Orders are processed within 1–2 business days.

  • Nigeria: Delivery in 2–5 business days

  • International: 5–12 business days depending on your location

💸 Is shipping free?

Yes! Shipping is FREE in Nigeria on orders over ₦20,000. International shipping rates are calculated at checkout based on location.

🔄 Can I return or exchange items?

For hygiene reasons, we do not accept returns on underwear. However, if there’s an issue with your order, contact us within 7 days — we’ll make it right.

🧼 How do I wash your products?

To keep your underwear soft and long-lasting:

  • Hand wash or use a gentle machine cycle

  • Wash in cold water

  • Air dry only — avoid heat and harsh detergents

📦 Do you offer tracking for orders?

Absolutely. Once your order is shipped, you’ll get a tracking number via email or SMS so you can follow it every step of the way.

🛍 Where are your products made?

Our products are responsibly made with premium fabrics and strict quality control. Every piece is crafted to support comfort, style, and durability.

💬 Still need help?

We’re always happy to support you.
📧 Email: support@seekingthemoon.com
📱 WhatsApp: +234 xxx xxx x